At MindRoots, we believe that understanding mental health is an important part of making informed decisions about your wellbeing. Our resources are intended to help individuals and whānau better understand common mental health conditions, available treatment approaches and pathways to additional support.
ADHD is a neurodevelopmental condition that can affect attention, activity levels, impulse control, organisation and emotional regulation.
ADHD can present differently between individuals and may continue into adulthood. A comprehensive assessment considers symptoms, developmental history, functional difficulties and other factors that may contribute to the person’s presentation.
Anxiety is a common human experience, but persistent or overwhelming anxiety can affect sleep, relationships, work and everyday functioning.
Understanding anxiety and learning appropriate coping strategies can support better emotional wellbeing.
Depression can affect mood, motivation, energy, sleep, concentration and enjoyment of everyday activities.
Support may involve psychological interventions, medication where appropriate, lifestyle strategies and ongoing clinical monitoring.
Traumatic experiences can affect emotional regulation, relationships, sleep and an individual’s sense of safety.
Trauma-informed care recognises the importance of safety, trust, choice, collaboration and empowerment.
Medication may be recommended as part of an individualised mental health treatment plan.
Understanding the purpose, potential benefits, side effects and monitoring requirements of medication can support informed decision-making.
Free, confidential emotional support available 24 hours a day, seven days a week.
If you or someone else is in immediate danger, call 111.
For urgent mental health assessment, contact your local Mental Health Crisis Assessment Team.
Information about patient rights and making a complaint.
Information about privacy rights and health information.
Information about nursing registration and professional standards.
A Nurse Practitioner (NP) is a highly experienced registered nurse who has completed advanced clinical education and is authorised to independently assess, diagnose and manage health conditions within their scope of practice. NPs can develop treatment plans, prescribe medicines, order and interpret relevant investigations, and refer to other healthcare professionals when needed.
Yes. A Nurse Practitioner with expertise and advanced training in mental health can assess and manage a range of mental health concerns, provide therapeutic support and education, prescribe medications when clinically appropriate, and coordinate care with GPs, psychiatrists, psychologists and other healthcare professionals.
No. A Nurse Practitioner is a registered nurse who has undertaken advanced postgraduate education, extensive clinical training and met additional regulatory requirements to practise at an advanced level.
MindRoots is an online mental health clinic providing personalised, evidence-informed assessment, treatment and ongoing support for people across New Zealand.
Yes. MindRoots operates as a telehealth service, allowing you to attend appointments securely and conveniently from your own home or another private location.
We provide care for a range of mental health and neurodevelopmental concerns, including ADHD, anxiety, depression and mood difficulties, trauma-related concerns, stress and emotional wellbeing.
No. Self-referrals are welcome, so you can contact MindRoots directly without a referral from another healthcare professional. We also accept referrals from GPs and primary care teams, psychologists, therapists, counsellors, schools and other allied health professionals; however, referral requirements may vary depending on the service requested, and we may seek additional clinical information where needed to ensure the service is appropriate for your needs.
Your first appointment is an opportunity to discuss your concerns, current symptoms, health history, medications and what you would like support with. Together, we can consider appropriate assessment and treatment options and develop an individualised care plan.
Yes. MindRoots provides ADHD-related assessment, treatment and ongoing management within the clinician’s scope of practice. Depending on your circumstances, additional information, collateral history or specialist involvement may be required.
Where clinically appropriate and within the clinician’s authorised scope of practice, medication may form part of your treatment plan. Prescribing decisions are made following an appropriate clinical assessment and are not guaranteed simply by booking an appointment.
No. Medication is prescribed only when clinically appropriate following assessment. Sometimes further information, investigations or specialist input may be required before medication can be considered.
ADHD medication may be considered where clinically appropriate and in accordance with current New Zealand prescribing requirements. Your clinician will discuss the available options and any additional assessment, monitoring or specialist involvement that may be required.
Yes. With your consent, MindRoots can collaborate with your GP, psychiatrist, psychologist or other healthcare professionals where this supports coordinated and safe care.
Please choose a quiet, private space with a reliable internet connection and have your current medication list and any relevant health information available. Before your appointment, you will receive a secure link to access the virtual waiting room; simply follow the link at your scheduled appointment time, and your clinician will admit you when they are ready. You may also be asked to provide identification or complete relevant questionnaires or forms before your consultation.
Yes. Your personal and health information is handled in accordance with applicable privacy and health-information requirements. There are limited circumstances where information may need to be shared for safety or legal reasons, which can be discussed with you.
No. Consultations at MindRoots are provided for clinical assessment, treatment and ongoing mental health care and are not intended for legal, forensic or medico-legal purposes. MindRoots does not provide assessments, reports or opinions for court proceedings, legal disputes, compensation claims, fitness-for-duty determinations or other medico-legal matters.
Please provide as much notice as possible if you need to cancel or reschedule. Cancellation notice and any applicable fees are set out in section 5 (Cancellations and Missed Appointments) of our Terms & Conditions.
Appointment fees are required to be paid in advance to confirm your booking. If you do not attend your scheduled appointment (no-show), the appointment fee is non-refundable, as the consultation time has been specifically reserved for you. For information about making changes to your appointment, see section 5 (Cancellations and Missed Appointments) of our Terms & Conditions.
No. MindRoots is not an emergency or crisis service. If you or someone else is in immediate danger, call 111. For free, confidential mental health and addiction support in New Zealand, you can call or text 1737 at any time.
You can request or book an appointment through the MindRoots website. Depending on the service requested, you may be asked to provide some information before your appointment is confirmed.
These documents explain how we handle your privacy, the terms of using our service, clinical limitations and your rights as a patient. Select a document to read it below.
At MindRoots, protecting your personal and health information is an important part of providing safe, respectful and confidential healthcare. We understand that mental health information is sensitive and that individuals need to feel confident when sharing personal experiences and medical information. This Privacy Policy explains how MindRoots collects, uses, stores, protects and discloses personal and health information. MindRoots aims to manage health information in accordance with applicable New Zealand privacy requirements, including the Privacy Act 2020 and the Health Information Privacy Code 2020 (as amended).
MindRoots is an online mental health clinic providing telehealth services to eligible individuals in New Zealand. The service is operated by:
Clinical services are provided by appropriately registered healthcare professionals in accordance with applicable professional and legal requirements.
Depending on the services you receive, we may collect:
We aim to collect only information reasonably necessary for providing healthcare, managing our services and meeting relevant legal and professional obligations.
Information may be collected directly from you through:
Where appropriate and permitted, we may also obtain information from your GP, previous treating clinicians, other healthcare providers or nominated support people.
We will explain relevant information-sharing arrangements and seek consent where required.
Your information may be used to:
Your information may be shared with relevant healthcare professionals and services where appropriate, including your GP, referring clinician, pharmacy, laboratory or other treating providers.
Information may also be disclosed where required or authorised by law, including circumstances involving serious threats to health or safety.
We aim to share only information relevant to the purpose of the disclosure. We do not sell your personal or health information.
MindRoots provides services through online communication technologies. We use electronic systems to manage appointments, clinical records and communications.
Although reasonable safeguards are implemented, no electronic communication system can be guaranteed to be completely free from security risks.
Patients are encouraged to use private locations and secure internet connections when attending consultations.
MindRoots provides services to people in New Zealand and may use clinicians, administrative personnel or technology providers located outside New Zealand. This may involve personal or health information being accessed, stored or processed outside New Zealand.
Where overseas disclosure is involved, we will take steps required by applicable privacy law, including considering whether appropriate safeguards are in place and informing patients where required.
We take reasonable steps to protect personal and health information against unauthorised access, loss, misuse, modification and disclosure. Our safeguards may include:
You may request access to your personal and health information or ask us to correct information you believe is inaccurate. Requests can be submitted to info@mindroots.co.nz. We will respond in accordance with applicable privacy law.
MindRoots retains health records for the period required by applicable law and professional obligations. Records are securely stored and disposed of when retention is no longer required and lawful disposal is appropriate.
If you have concerns about how your information has been handled, please contact the Privacy Officer at MindRoots: info@mindroots.co.nz.
You may also contact the Office of the Privacy Commissioner: privacy.org.nz.
We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or operational arrangements. The current version will be available on our website.
These Terms & Conditions explain the arrangements for accessing and using MindRoots’ website and clinical services. By booking or receiving services through MindRoots, you acknowledge these terms. Your statutory rights under applicable New Zealand law, including your rights under the Code of Health and Disability Services Consumers’ Rights, remain unaffected.
MindRoots provides specialist mental health and ADHD assessment, treatment and ongoing care through telehealth. Services are provided by appropriately registered healthcare professionals within their professional scope of practice. Our services are intended primarily for eligible adults located in New Zealand.
Telehealth is not appropriate for every individual or clinical situation. MindRoots reserves the right to review referrals and booking requests to determine whether the service can appropriately meet a person’s needs. Where a higher level of care or face-to-face assessment is required, we may recommend alternative services or referral pathways.
Appointments are conducted online unless otherwise agreed. Patients are responsible for:
Appointment times are displayed in New Zealand local time unless otherwise specified.
MindRoots is a private healthcare service. Consultation fees will be communicated before an appointment is confirmed. Unless otherwise stated, fees are displayed in New Zealand dollars (NZD).
Consultation fees may vary depending on the type of service, appointment length and individual clinical needs. Please contact MindRoots Clinic for information about the fees applicable to your specific appointment or service before booking.
Appointment fees are required to be paid in advance to confirm your booking. If you do not attend your scheduled appointment (no-show), the appointment fee is non-refundable, as the consultation time has been specifically reserved for you.
Additional services, reports or administrative requests may attract separate fees where disclosed and agreed in advance.
We understand that circumstances can change. If you need to cancel or reschedule an appointment, please contact MindRoots as early as possible.
Any applicable fee will be communicated before booking confirmation. Cancellation fees will be applied fairly and in accordance with applicable consumer law.
Medication will only be prescribed where clinically appropriate and permitted under applicable legal and professional requirements. Booking an appointment does not guarantee that a particular medication will be prescribed.
Prescribing decisions may require additional information, previous medical records, physical health observations, investigations or specialist input. Requests for repeat prescriptions may require a clinical review. Patients should not stop or change prescribed medication without appropriate clinical advice.
An ADHD assessment involves gathering and evaluating relevant clinical information. A diagnosis cannot be guaranteed. The clinician may recommend additional assessment, collateral information, further investigations or referral to another professional before reaching a diagnostic conclusion or recommending treatment.
Telehealth may limit the ability to conduct physical examinations or respond directly to emergencies. Your clinician may recommend face-to-face assessment or additional investigations where appropriate. If the technology fails during a consultation, we will attempt to reconnect or arrange an alternative method of communication where clinically appropriate.
Email and website contact forms are intended primarily for routine administrative enquiries. They are not continuously monitored and should not be used for urgent clinical concerns or emergencies. Clinical advice, medication changes and urgent treatment decisions may require a consultation.
MindRoots is not an emergency or crisis service. If you or someone else is in immediate danger, call 111. For urgent mental health concerns, contact your local Mental Health Crisis Assessment Team. For free emotional support, call or text 1737.
Personal and health information is managed in accordance with our Privacy Policy and applicable privacy requirements.
Patients are welcome to provide feedback or raise concerns about our services. Please refer to the Complaints & Patient Rights tab for how to make a complaint and where to find independent support.
We may update these Terms & Conditions when necessary. The current version will be available on our website.
MindRoots provides specialist mental health assessment and treatment through telehealth. The information on this website is intended for general educational and informational purposes. It should not be interpreted as personalised medical advice, a diagnosis or a substitute for consultation with a qualified healthcare professional.
Mental health conditions can present differently between individuals. Information provided on this website may not apply to your personal circumstances. Appropriate diagnosis and treatment require consideration of your clinical history, presenting symptoms, medical conditions, current medications and other relevant information.
Booking an ADHD or mental health assessment does not guarantee a particular diagnosis, prescription or treatment outcome. Clinical recommendations are made according to individual assessment findings, professional judgement and applicable prescribing requirements.
Information about medication is provided for general educational purposes. Do not commence, discontinue or change prescribed medication solely on the basis of website information. Medication decisions should be discussed with an appropriately qualified healthcare professional.
Telehealth can improve access to healthcare but may not be appropriate for all clinical situations. A face-to-face assessment, physical examination, additional investigation or referral to another service may be recommended.
MindRoots is not an emergency or crisis service. If you or someone else is in immediate danger, call 111 or attend your nearest Emergency Department. For urgent mental health assessment, contact your local Mental Health Crisis Assessment Team. For free, confidential emotional support, call or text 1737, available 24 hours a day, seven days a week.
Our website may contain links to external health information and support services. These resources are provided for convenience and education. MindRoots is not responsible for the content or practices of external websites.
At MindRoots, we are committed to providing safe, respectful and person-centred mental health care. We recognise that every individual has the right to be treated with dignity, to participate in decisions about their healthcare and to raise concerns without fear of unfair treatment.
Our service is guided by the New Zealand Code of Health and Disability Services Consumers’ Rights.
When receiving healthcare in New Zealand, you have the right to:
These rights are established under the Code of Health and Disability Services Consumers’ Rights.
At MindRoots, we aim to:
We welcome feedback because it helps us improve our services. If you are unhappy with any aspect of your experience, please send your complaint or feedback to the Practice Manager at info@mindroots.co.nz, with the subject line “Complaint or Feedback”.
Please include your name, contact details, a description of your concern and how you would like it resolved.
You do not need to raise your concerns with MindRoots before seeking independent advice or making a complaint to an external organisation. Contact details for the Health and Disability Commissioner and the Office of the Privacy Commissioner are listed under Where to get extra support on this page.
For concerns about how your personal or health information has been handled, you may contact the Office of the Privacy Commissioner: privacy.org.nz.
We value your experiences and welcome opportunities to improve the accessibility, quality and safety of our services.